[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"faqs-p6klVeMgbn-":3},[4,12,18,24,30,36,42,48,54,60,66,72,77,83,89],{"id":5,"question":6,"answer":7,"time_created":8,"time_updated":8,"status":9,"faq_group_id":10,"slug":11},"aAtNvLSUAr","What is Domesty Pro and what are the benefits?","\u003Cp class=\"editor-paragraph\" style=\"text-align: left;\">Domesty Pro is a membership that helps providers win more work. It includes a verified badge, higher placement in search and offers, early alerts on new tasks, a free weekly boost, a reduced 5% service fee and half price on task insurance. The reduced fee saves you up to ₦7,500 a month, after which tasks are charged at the standard rate until the next month begins. Customers get a more trusted, responsive pool to hire from.\u003C\u002Fp>","2025-09-07T23:56:48Z",1,"p6klVeMgbn","manual35",{"id":13,"question":14,"answer":15,"time_created":16,"time_updated":16,"status":9,"faq_group_id":10,"slug":17},"QiA48cIW7A","How do I subscribe to Domesty Pro?","\u003Cp class=\"editor-paragraph\" style=\"text-align: left;\">Open Domesty Pro from your account and choose weekly at ₦999, monthly at ₦3,499 or yearly at ₦32,999, which saves about 21% against paying monthly. Your perks switch on immediately and renew automatically until you cancel. You can move between billing cycles at any time and the change takes effect at your next renewal.\u003C\u002Fp>","2025-09-07T23:58:20Z","manual36",{"id":19,"question":20,"answer":21,"time_created":22,"time_updated":22,"status":9,"faq_group_id":10,"slug":23},"QDA48cIW7A","Can I cancel or downgrade my Pro plan?","Yes, any time from your account. You keep your Pro benefits until the end of the period you have paid for, then simply move back to the free plan with no penalty.","2025-09-07T23:58:53Z","manual37",{"id":25,"question":26,"answer":27,"time_created":28,"time_updated":28,"status":9,"faq_group_id":10,"slug":29},"8cR0I7fEbw","Will customers know I am a Pro provider?","Yes. Pro providers carry a verified badge and appear higher in results, so customers can see at a glance that you are an established, trusted provider.","2025-09-08T00:00:47Z","manual38",{"id":31,"question":32,"answer":33,"time_created":34,"time_updated":34,"status":9,"faq_group_id":10,"slug":35},"LYpHOn63Vw","How does payment work on Domesty?","When you hire a provider, your payment is held securely in escrow rather than paid out straight away. It is only released to the provider once the work is done, which protects both sides.","2025-09-08T00:11:46Z","manual49",{"id":37,"question":38,"answer":39,"time_created":40,"time_updated":40,"status":9,"faq_group_id":10,"slug":41},"Kj5Q8YFGzd","What payment methods can I use?","You can pay by card, bank transfer or USSD through our secure payment partners, and you can save a card for faster checkout next time.","2025-09-08T00:12:07Z","manual50",{"id":43,"question":44,"answer":45,"time_created":46,"time_updated":46,"status":9,"faq_group_id":10,"slug":47},"hDBvQ85Ws9","Are there any platform fees?","\u003Cp class=\"editor-paragraph\" style=\"text-align: left;\">Domesty charges a service fee on completed tasks, taken automatically from the payment so there is nothing extra to do. Domesty Pro members pay a reduced rate, which saves up to ₦7,500 a month before tasks return to the standard rate for the rest of that month. On larger jobs the fee is capped, so it never keeps growing in step with the price. The exact fee is always shown before you pay.\u003C\u002Fp>","2025-09-08T00:12:45Z","manual51",{"id":49,"question":50,"answer":51,"time_created":52,"time_updated":52,"status":9,"faq_group_id":10,"slug":53},"IOvBlcSU2T","When will I receive my payment as a provider?","Once the customer marks the work done, your payment is released from escrow and sent to your bank. Bank transfers usually arrive within one working day, and we will let you know when the money lands. Payments show on your statement as \"Domesty\" followed by the job name.\n\nYou can also request payment when you have finished, and if the customer neither releases nor disputes it, the payment auto-releases 2 days later so you are not left waiting.","2025-09-08T00:13:14Z","manual52",{"id":55,"question":56,"answer":57,"time_created":58,"time_updated":58,"status":9,"faq_group_id":10,"slug":59},"K95Q8YFGzd","Can I track my payment history?","Yes. Every payment, release and payout is listed in your account, so you always have a clear record of what came in and went out.","2025-09-08T00:14:13Z","manual53",{"id":61,"question":62,"answer":63,"time_created":64,"time_updated":64,"status":9,"faq_group_id":10,"slug":65},"3T2WpPTcf5","How does escrow protect my money?","Escrow means Domesty holds the payment safely from the moment you hire until the work is done. The provider can see the money is secured and committed, and you keep control, because it is only released when you are satisfied or the task is completed.","2026-07-19T14:10:27Z","how-escrow-protects-you",{"id":67,"question":68,"answer":69,"time_created":70,"time_updated":70,"status":9,"faq_group_id":10,"slug":71},"DzgPsx31Wa","How do I release payment when the work is done?","Open the task and tap to release payment once you are happy with the work. The amount held in escrow is sent to the provider, and you can add a tip at the same time if you would like.","2026-07-19T14:10:28Z","release-payment",{"id":73,"question":74,"answer":75,"time_created":70,"time_updated":70,"status":9,"faq_group_id":10,"slug":76},"ml8x3nOJap","Can I tip or add a bonus for great work?","Yes. When you release payment you can add a tip to reward a job well done, and it goes straight to the provider on top of the agreed price.","tip-a-provider",{"id":78,"question":79,"answer":80,"time_created":81,"time_updated":81,"status":9,"faq_group_id":10,"slug":82},"arstNvLSUA","Can I release part of the payment early?","Yes. If a provider needs something upfront, for materials or transport for example, you can release part of the payment and leave the rest in escrow until the job is done. Choose 'Release part of it instead' when releasing, and enter the amount.\n\nEach part payment is a separate bank transfer, so there is a minimum amount and a limit of 3 part payments per task. The final release is never limited: whatever is left can always be paid out in full, however small. If a task is too small to split, you will simply release it in one go.\n\nOnly release what the provider has genuinely earned: money you release is sent to them and cannot be recovered, and if you later cancel or raise a dispute, only what is still held in escrow can be refunded.","2026-07-27T13:52:38Z","release-part-of-payment",{"id":84,"question":85,"answer":86,"time_created":87,"time_updated":87,"status":9,"faq_group_id":10,"slug":88},"Q8DA48cIW7","What happens if I do not release the payment?","When a provider marks the work finished they can request payment. If you neither release it nor raise a dispute within 2 days, the payment auto-releases to them so nobody is left waiting. If something is wrong, raise a dispute before that window closes and the money stays frozen while our team reviews it.","2026-07-27T13:52:39Z","what-if-i-dont-release",{"id":90,"question":91,"answer":92,"time_created":93,"time_updated":93,"status":9,"faq_group_id":10,"slug":94},"Q8PA48cIW7","Can a customer pay me in stages?","Yes. The full amount is still held in escrow the moment you are hired, so the money is always there. The customer can choose to release part of it early, for example to cover materials or transport, and the rest stays in escrow until the job is done.\n\nThere is a minimum size for each part payment and a limit of 3 per task, because every payment is its own bank transfer. The final payment is never limited. You can see what has been released and what is still held on the task.","2026-07-27T13:52:41Z","partial-release-provider"]