[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"faqs-OIJLhNcSbf-":3},[4,12,18,24,30,36,42],{"id":5,"question":6,"answer":7,"time_created":8,"time_updated":8,"status":9,"faq_group_id":10,"slug":11},"48Olu6p4zZ","Can I cancel a task after posting?","Yes. You can cancel any time before you accept an offer at no cost. If you have already hired someone, you can still cancel, and any money held in escrow is refunded to you.","2025-09-08T00:02:44Z",1,"OIJLhNcSbf","manual40",{"id":13,"question":14,"answer":15,"time_created":16,"time_updated":16,"status":9,"faq_group_id":10,"slug":17},"qp31JYFduR","What happens if the provider cancels?","If a provider cancels after accepting at their own fault, you are refunded 100% of what you paid and are free to hire someone else. The provider also takes a strike and a cancellation fee, so reliable providers are rewarded and unreliable behaviour is discouraged.","2025-09-08T00:05:39Z","manual41",{"id":19,"question":20,"answer":21,"time_created":22,"time_updated":22,"status":9,"faq_group_id":10,"slug":23},"JgaEBgznCp","How long do refunds take?","Refunds are released back to your original payment method promptly once a cancellation is confirmed. Depending on your bank, it can take a few working days to appear.","2025-09-08T00:06:16Z","manual42",{"id":25,"question":26,"answer":27,"time_created":28,"time_updated":28,"status":9,"faq_group_id":10,"slug":29},"tXyJwvFCuK","Are there any cancellation fees?","Cancelling before you hire is always free. Once money is in escrow: if the provider is at fault you get 100% back; if you cancel for your own reasons you are refunded the standard amount (typically 95%, the small remainder covering payment processing). If a provider had already started and incurred real costs when you cancel, a small part of your refund may be held briefly to compensate them, and anything not awarded comes back to you. You are never charged an extra cash fee to cancel.","2025-09-08T00:06:44Z","manual43",{"id":31,"question":32,"answer":33,"time_created":34,"time_updated":34,"status":9,"faq_group_id":10,"slug":35},"NJzXvxTk8u","Can providers cancel after accepting a task?","They can, but it is discouraged. A provider who cancels an accepted task at their own fault takes a strike and a cancellation fee (a capped share of the job, deducted from their next payout), and you are refunded in full so you can rebook without losing out.","2025-09-08T00:07:11Z","manual44",{"id":37,"question":38,"answer":39,"time_created":40,"time_updated":40,"status":9,"faq_group_id":10,"slug":41},"YBVETxCGlb","What happens to money held in escrow if I cancel?","It comes back to you. Escrow means your payment is held safely by Domesty, not paid to the provider, until the work is done. If the task is cancelled, that held amount is refunded rather than released.","2026-07-19T14:10:22Z","escrow-refund-on-cancellation",{"id":43,"question":44,"answer":45,"time_created":46,"time_updated":46,"status":9,"faq_group_id":10,"slug":47},"5sJQZnCRf8","What are strikes, and what if a cancellation was not my fault?","Strikes discourage unfair cancellations. If you believe a cancellation was the other party's fault, you can raise a fault claim and Domesty reviews it and decides fairly. Strikes affect standing only and are kept separate from your money, which always follows the refund rules above.","2026-07-19T14:10:23Z","strikes-and-fault-claims"]